Terms & Conditions

HOW TO PLACE AN ORDER WITH US OUR WEBSITE WILL GUIDE YOU THROUGH THE ORDERING PROCESS.

Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms of Sale carefully before submitting your order. If you are unsure about any part of these Terms of Sale, please ask us for clarification.

How do we accept your order

Our acceptance of your order will take place when we email you confirming our acceptance (‘Order Confirmation’), at which point a contract between you and us will come into existence.

Automated acknowledgments of your order which you may receive from us do not amount to our acceptance of your offer to purchase products advertised on our website.

What will the contract cover?

The contract will relate only to those products confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Order Confirmation.

What happens if we cannot accept your order?

If we cannot accept your order, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. This may be because the product is unavailable or because we have identified an error in the price or description of the product.

If we have taken payment, we will be refund you as soon as possible (and in any event, within 14 days).

Can I make changes to orders accepted by you?

Before submitting your order to us, you will be given the opportunity to review and change it. Please make sure you have checked your order carefully before submitting your order as once submitted you will not be able to make changes to it.

Our goods and services are not for resale

The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

We only sell to the UK

Our Website is solely for the promotion of our goods and services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

Prices and other charges

All prices (including delivery charges) shown on the website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Order Confirmation).

When and how you pay

Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account on the dispatch of your goods or provision of the service to you.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.

What happens if we got the price wrong?

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with section 9.3, we are not required to sell the products to you at the price shown.

We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.

DISCOUNT CODES

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail.

A copy of the discount code terms and conditions can be obtained by e-mailing customer.experience@thehutgroup.com

Subject to sections 13.2 to 13.10 (inclusive) below, you may earn ‘credit’ for use on our Website by referring a new customer to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”).

Eligibility

You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on our Website.

What counts as a new customer?

A new customer is a natural person who has not previously placed an order with us (a "Referee").

If the Referee has an account on our Website but has not previously placed an order on our Website then they are entitled to participate in the Referral Scheme through the referral link or code provided.

How does the referral scheme work?

If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.

Are there any restrictions that apply?

The Referee must place an order with a value of at least the minimum value as stated on our Website from time to time.

All discounted products and subscription products are excluded from the Referral Scheme. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature.

Any credit generated from the Referral Scheme may only be spent on our Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.

You will receive the applicable credit on your account 24 hours after dispatch of the Referee's order. If the Referee cancels their order for any reason within 3 days of it being dispatched, you will not qualify for any credit. You will receive your credit in the default currency of our Website.

We may withdraw your credit

We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these Terms of Sale.

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see section 17 (Faulty, damaged or incorrect products) for more information about this;
If you want to end the contract because of something we have done or have told you we are going to do, see section 14.2 below;
if you have just changed your mind about the product, see section 15 (Cancelling and returning products if you change your mind). You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
in all other cases (if we are not at fault and there is no right to change your mind), see section 14.3 below.

Ending the contract because of something we have done or are going to do.

If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

we have told you about an upcoming change to the product or these terms which you do not agree to (see section 8.2);
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside of our control (see section 19 (Events outside of our control) for more information about this);
we have suspended supply of the products for technical reasons, or notify you that we are going to suspend them for technical reasons, in each case for a period of more than [28 days]; or
you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see sections 10.5 and 10.6 (What happens if we fail to deliver the goods in time?).

Ending the contract where we are not at fault and there is no right to change your mind

Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract before it is completed, just contact us to let us know.

We will refund any advance payment you have made for products which will not be provided to you.

How long have I got to change my mind?

As you are purchasing the products as a consumer (i.e. for private use as opposed to business use), you have a 14 day right to cancel the contract between us and you for any reason (this is often called the ‘cooling off period’).

For goods, the 14 day period starts running on the day on which you acquire physical possession of the goods (i.e. the day the goods are delivered to you). If you have ordered multiple products which are delivered on different days, your right to cancel will expire 14 days after the delivery of the last product.

For services, the 14 day period starts running after the day we email you to accept your order. However, once we have completed the services you cannot change your mind, even if the 14 day period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

For some products we may give you a longer period during which you can cancel the contract. Please check our Returns Policy for more information about this.

How to let us know if you change your mind

Please see our Returns Policy which sets out information on how you can notify us. Alternatively you can use our model cancellation form.

How do I arrange for the products to be returned?

Please see our Returns Policy which sets out information on how you can arrange for products to be returned to us.

You are responsible for the costs of return

Unless stated otherwise in our Returns Policy, you are responsible for the cost of returning goods.

There are circumstances where you may lose your right to cancel

Please note that you may lose your legal right to cancel if:

the Goods have been personalised or custom-made for you, as described in section 7.4 (Personalised Goods);
we are providing you with services and you have received such services, in which case we can charge you a reasonable amount for the services received up to the time of cancellation;
you have mixed the goods inseparably with another item after delivery; or
the goods were sealed for hygiene reasons and become unsealed after delivery.

Refunds

Refunds under this section 15 will be issued to you within 14 days from:

the day on which we receive the products back;
the day on which you inform us (with evidence) that you have sent the products back (if this is earlier than the day we receive the products); or
if we have not yet provided any Order Confirmation or have not yet dispatched the products, the day on which you inform us that you wish to cancel the contract.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer standard delivery of a product within 3-5 days at one cost but you choose next day delivery instead at a higher cost, then we will only refund what you would have paid for the cheaper delivery option (i.e. standard delivery).

Refunds under this section 15 will be made using the same payment method that you used when ordering the products, unless you specifically request that we make a refund using a different method.

We may reduce the refund if you have used the product

Refunds may be reduced for any diminished value in the products resulting from your excessive handling of them (e.g. more than would be permitted in a shop). If we issue a refund before we have received the products and have had a chance to inspect them, we may subsequently charge you an appropriate sum if we find that the products have been handled excessively.

Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

TERMS & CONDITIONS

WHY THESE TERMS ARE IMPORTANT

IMPORTANT PARTS OF THESE TERMS OF SALE

LET US KNOW IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS OF SALE

WHO WE ARE

HOW TO CONTACT US

CONFIRMATION YOUR STATUS

DO I NEED TO NOTIFY YOU OF ANY CHANGES TO MY PERSONAL INFORMATIOM AND CONFIRMATION

HOW WE VALIDATE YOUR PAYMENT

Products may vary from their pictures

Availability of products

Personalising your goods