Perhaps you got a faulty product. Or a chocolate bar with more than three sides (yikes!). In any case, please contact our Customer Relationship Centre via firstname.lastname@example.org
Regrettably, you cannot cancel, return or claim a refund for Personalised Products (except where the products are faulty or not as described or as set out below).
At the time of the delivery, you are asked to verify that the number of items being delivered corresponds to that indicated on the delivery confirmation and that the Products are intact, undamaged, not wet and unaltered in any manner.
In case you observe damage or missing items, you must notify our Customer Relationship Centre within a reasonable period after you discovered the damage or missing item and not later than 30 days. We shall in such case provide you with identical replacement Products.
In the event a Product is faulty or not as described, please contact our Customer Relationship Centre via email@example.com and provide evidence of this. Upon receiving satisfactory reasonable evidence, We will re-process your order and arrange delivery of a replacement or refund.
Your legal rights regarding defective Products (those that are faulty or mis-described) are not affected by your rights of return and refund in this Article or by anything in these General Conditions of Sales.